Quick description

Bitstamp is a cryptocurrency exchange that provides a web and mobile login for trading, deposits, withdrawals and account management. This guide explains how to sign in, enable and reset Two-Factor Authentication (2FA), troubleshoot common problems and follow security best practices to protect your account.

How to log in (web & mobile)

  1. Open your browser and go to the Bitstamp login page: https://www.bitstamp.net/login.
  2. Enter the email address associated with your Bitstamp account and your password.
  3. If you have Two-Factor Authentication enabled, enter the 6-digit code from your authenticator app (e.g., Google Authenticator, Authy).
  4. Click Sign in. If successful you’ll be redirected to your dashboard.

Tip: Use the official Bitstamp website and bookmark the login page. Never enter credentials on pages you reach through random search results or email links.

Two-Factor Authentication (2FA)

2FA adds a critical layer of security. Bitstamp supports authenticator apps and may offer hardware security key support. Enable 2FA from your account settings to require a second verification factor at login and for withdrawals.

  • Install an authenticator app on your phone.
  • Scan the QR code shown in Bitstamp’s security settings.
  • Save backup/recovery codes in a secure offline place.

Troubleshooting — Unable to log in

If you can’t sign in, try these steps in order:

  1. Check your email and password for typos and correct casing.
  2. Use the browser in private/incognito mode or clear cache and cookies.
  3. Try the “Forgot password” link to reset your password via your registered email.
  4. If 2FA code is not accepted, ensure your phone’s time is synced (time drift can cause invalid codes).
  5. Disable browser extensions (ad-blockers or security extensions can interfere).

If none of the above work, contact Bitstamp Support via their official support center for guided help. For general support, start at: Bitstamp Support.

Account recovery & 2FA reset

If you lose access to your authenticator app or can’t receive 2FA codes:

  1. Use your saved recovery codes (if you stored them when enabling 2FA).
  2. Attempt account recovery through the Bitstamp support portal—expect identity verification steps (ID documents, selfies, proof of address).
  3. Provide only requested documents through the secure support channel; do not share details in public or with unknown contacts.

Security best practices

  • Use a unique, strong password and a reputable password manager.
  • Always enable 2FA with an authenticator app (avoid SMS 2FA when possible).
  • Verify URLs and use bookmarks for the Bitstamp site.
  • Beware of phishing emails—Bitstamp will not ask for your password or 2FA codes by email.

Frequently asked questions (short)

Q: I forgot my password — what now?
A: Use “Forgot password” on the login page and follow the reset email instructions.

Q: My 2FA app was reset — how do I regain access?
A: Use your backup codes or open a support ticket with identity verification documents.